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Avoma
Risk Overview
Minimal Risk
3.4
/10
Speech to Text
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Meeting Transcription
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Top Risks
Calendar integration auto-joins and records all meetings; extensive CRM integrations (Salesforce, HubSpot, dialers) receive sensitive sales conversation data; non-consenting participants recorded; 1000+ integration surface increases downstream data exposure; FullStory session recording on website raises additional privacy concerns.
Mitigations
No AI training on meeting content (explicit policy); user owns all content (very strong ToS language); SOC 2 Type II compliant; EU-US DPF certified; 30-day deletion commitment post-termination; no data selling; sub-processor list published; ToS includes explicit security warranty; California courts (not arbitration) for disputes.
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Highest Risk Categories
The highest-scoring risk categories identified in this assessment.
Legal Terms
Avoma ToS (January 6, 2026) governed by California law. No mandatory arbitration clause found -- disputes governed by California courts directly. Standard limitation of liability: total cumulative liability capped at fees paid in prior 12 months. Standard indemnification. Gross negligence and willful misconduct excluded from liability cap. Less aggressive than Fireflies/Fathom regarding arbitration.
5
/10
3rd-Party Sharing
Sub-processors listed at trust.avoma.com/subprocessors with GDPR-equivalent data protection obligations. Does not sell, share, rent, or lease personally identifiable information. CRM integrations (Salesforce, HubSpot) and dialers receive meeting data at user direction. Analytics tools (Google Analytics, HubSpot, FullStory, Segment, Mixpanel) used for website analytics.
4
/10
Data Retention
Data retained as long as necessary for service provision plus legal obligations. Personal data deleted within 30 days of termination or sooner upon request per ToS: Avoma will return Customer Personal Data to Customer or delete such data within thirty days after termination. 30-day export window after termination.
4
/10
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Updated July 2026 • AI-assisted research • Reviewed by Verax • Report an issue
Reference Documentation
Official documentation and policies referenced as part of this assessment.
Terms of Service
https://www.avoma.com/terms
Privacy Policy
https://www.avoma.com/privacy-policy