Binding arbitration and class-action waiver (added March 2023) with 6-month liability cap significantly restrict users' legal recourse in disputes. Ambiguous training-use language does not explicitly prohibit use of user content for model development, creating IP and data-use risk despite stated intent to avoid 'selling' personal information.
Enable training opt-out via account settings if available (verify current availability); review and negotiate custom MSA/DPA for enterprise tiers to override standard ToS restrictions. SOC 2 Type II certification and dedicated Trust Center provide baseline security assurance; request breach notification SLA in writing.