Mandatory arbitration with class-action and jury-trial waivers limits users' remedies for disputes, though a 30-day opt-out window provides material escape. Data retention timelines lack specificity in accessible policies—post-account-deletion retention for 'legitimate business purposes' is vague and not independently verified.

Exercise the 30-day arbitration opt-out (Section 16.10 ToS) if dispute protection is a priority. For data sensitivity, use Business or Enterprise tiers which offer explicit zero-data-retention options for AI processing, or request a Data Processing Agreement (DPA) to clarify post-deletion timelines in a binding contract.