HeyGen Enterprise Risk Assessment | AI Tool Risk

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HeyGen

Risk Overview

Moderate Risk

4.9

/10

Video Generation

Avatar Generation

Top Risks

Default opt-in training for non-enterprise users on avatar/biometric data is the highest risk. Mandatory arbitration + class action waiver + $100 liability cap is extremely user-hostile. Irrevocable, sublicensable license to content survives account termination. Prior deepfake incident (2023) indicates real-world misuse potential.

Mitigations

Enterprise customers excluded from training; DPA available. Consent required for avatar creation with real likenesses. Anti-deepfake acceptable use policy. SOC 2 Type II security certification. 30-day arbitration opt-out window available at signup.

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Highest Risk Categories

The highest-scoring risk categories identified in this assessment.

Legal Terms

Mandatory arbitration via AAA Consumer Rules. Class action waiver explicitly included. Governing law: California. 30-day opt-out window from first access (must be affirmative written notice). Liability cap: greater of $100 or 12 months fees — very low cap. Loser-pays provision if arbitrator finds claim frivolous. High legal risk score.

/10

Training Use

Non-enterprise users are opted IN by default for AI model training. HeyGen uses user content (including avatar training inputs) to 'train or otherwise improve or modify our artificial intelligence and machine learning models' — this is in the ToS Section 3 license grant. Opt-out available by emailing support. Enterprise customers excluded from training. Default opt-in for non-enterprise is a significant risk.

/10

Data Retention

Upon termination, HeyGen 'may, but is not obligated to' delete user content. No guaranteed deletion timeline. The broad irrevocable license to content survives termination. No explicit retention caps. Avatar data retention policy not separately detailed in ToS. Moderate retention risk.

/10