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Relay.app
Risk Overview
Minimal Risk
3.3
/10
Workflow Automation
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AI Agents
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Top Risks
AGENTIC RISK: Relay.app connects to email, calendar, Slack, Google Workspace, and other productivity tools — executing automated workflows with access to sensitive business communications and data. The $100 aggregate liability cap is extremely low. Retention of workflow-triggered data (emails, messages) governed by DPA but requires careful configuration.
Mitigations
Review and configure integration permissions carefully — only authorize access to the minimum necessary data sources. Leverage the DPA for enterprise deployments. SOC2 Type II is a strong assurance. Audit automated workflow actions regularly. The no-training commitment and user data ownership are strong positives.
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Highest Risk Categories
The highest-scoring risk categories identified in this assessment.
Legal Terms
No mandatory arbitration clause found in ToS. Disputes governed by California law, with exclusive jurisdiction in San Francisco state and federal courts. Liability cap: aggregate liability limited to $100 for direct damages — this is an extremely low cap that could be problematic. SOC2 Type II certified January 2025. DPA available. Relatively balanced legal terms without arbitration waiver.
5
/10
3rd-Party Sharing
Shares data with service providers (hosting, security, analytics), and third-party integrations authorized by the user (Google Workspace, Slack, etc.). Does not sell personal data. May create de-identified aggregated data for business purposes. Third-party integrations are user-authorized — appropriate for workflow automation use case.
4
/10
Data Retention
Retains personal data as long as account is open or as necessary for legal/compliance obligations. No specific post-deletion timeline stated. Data from connected productivity tools (emails, calendar, messages) retained per DPA. Standard enterprise SaaS retention; DPA governs customer data handling.
4
/10
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Updated July 2026 • AI-assisted research • Reviewed by Verax • Report an issue
Reference Documentation
Official documentation and policies referenced as part of this assessment.
Terms of Service
https://www.relay.app/terms
Privacy Policy
https://www.relay.app/privacy
End User License Agreement (EULA)
https://www.relay.app/legal/data-processing-addendum