Mandatory arbitration clause plus class action waiver—highest legal risk in this batch; outdated privacy policy (2022); guest recording creates third-party data subjects who may not have reviewed Riverside's terms; Israeli jurisdiction nuances; recording of audio/video sessions is inherently high-sensitivity data.
DPA available for business customers provides stronger data protection guarantees. SOC 2 and ISO 27001 certifications are strong security positives. Inform guests of recording and data storage practices. Use local recording mode where possible to reduce cloud exposure. Review arbitration clause before business-critical use. Request updated DPA for enterprise deployments.