NEWS
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Synthesia
Synthesia
 
Risk Overview
Minimal Risk
3
/10
Video Generation
·
Avatar Generation
·
Top Risks

Undefined post-deletion retention cap for non-biometric data ('Other Information' retained indefinitely per business-interest claim with no contractual timeline). Multi-jurisdiction legal governance (California law for Rest-of-World customers effective 2026-07-20) with 12-month liability cap increases dispute risk relative to single English-law baseline.

Mitigations

Request written data retention schedules for all non-biometric data categories at contract signature; escalate post-deletion handling to legal review before production use. For Rest-of-World deployments, negotiate California-law jurisdiction carve-outs into Enterprise MSA or document vendor's insurance and indemnification scope in writing to offset multi-jurisdiction complexity.

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Highest Risk Categories

The highest-scoring risk categories identified in this assessment.

Legal Terms

Multi-jurisdiction governing law: England & Wales for UK domicile, Ireland for Europe, California for Rest of World. No mandatory arbitration clause or class-action waiver across all tiers. Liability capped at 12-month customer spend. Venue tied to governing law (London, Dublin, or San Francisco County respectively). California law tier increases legal risk relative to single English law baseline.
5
/10

Data Retention

Customer Data retained per customer instructions. Biometric data retained only as long as avatar is active on platform, then permanently destroyed. 'Other Information' retained as long as necessary for legitimate business interests after account deletion. No defined maximum cap post-deletion, but biometric data handling is strong.
4
/10

3rd-Party Sharing

Sharing limited to: affiliated companies, service providers (payment, IT, auditors), regulators/law enforcement when required, and business transfer scenarios. No ad-network sharing or data sales. Biometric data explicitly not sold or profited from. Standard B2B data processor posture.
3
/10

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Updated July 2026 • AI-assisted research • Reviewed by Verax • Report an issue

Reference Documentation

Official documentation and policies referenced as part of this assessment.