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Userlike
Risk Overview
Minimal Risk
2
/10
Chatbot Builder
·
Workflow Automation
·
Top Risks
Company rebranded to Lime Connect (formerly Userlike) — check that existing agreements reference correct entity. WhatsApp Business API via 360dialog partner introduces a sub-processor. Customer company name/logo used for PR unless objected to.
Mitigations
Full EU/German data residency; ISO 27001-certified infrastructure; GDPR DPA with all providers; configurable data expiry; privacy mode; no US CLOUD Act exposure; German civil law jurisdiction.
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Highest Risk Categories
The highest-scoring risk categories identified in this assessment.
Data Retention
Users can set expiry dates on chat data for automatic deletion. Account deletion triggers automatic data deletion. Configurable retention periods available. Strong customer control over retention. Low-to-moderate risk.
3
/10
Training Use
German company subject to strict GDPR. No evidence found that customer chat data is used for AI model training. Data collected solely pursuant to German data protection legislation. Privacy mode available to prevent collection of non-explicitly-provided customer info. Very low training risk.
2
/10
3rd-Party Sharing
Data stored exclusively on German ISO 27001-certified servers. Only non-personal-data components (software, widgets) delivered via Amazon S3/CloudFront. Concluded GDPR-compliant DPAs with all service providers. No third-party advertising data sharing. Very low sharing risk.
2
/10
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Updated July 2026 • AI-assisted research • Reviewed by Verax • Report an issue
Reference Documentation
Official documentation and policies referenced as part of this assessment.
Terms of Service
https://connect.lime-technologies.com/en/legal/terms/